Bad PR: My Letters to Delta
Recently, I had a horrible experience flying Delta from Baltimore to Lansing (with a changeover in Detroit). I outlined my complaints in a letter to their customer service department. What follows is...
View ArticleOpen Letter to DC’s Metro
Dear Washington Metropolitan Area Transit Authority [Metrorail Division]: You do a great job. You get millions of Washington residents and tourists from Point A to Point B efficiently and safely every...
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